Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at SUIKA. We want you to be completely satisfied with your purchase.

IMPORTANT: Please contact us at shopsuika.co@gmail.com BEFORE returning any item. Returns sent without prior authorization will not be processed.

DEFECTIVE OR DAMAGED ITEMS:
If your item arrives defective, damaged, or incorrect, contact us within 7 days at shopsuika.co@gmail.com with photos/video of the issue.

We will:
- Issue a full refund OR send a replacement
- NO need to return the item in most cases
- Resolve within 24-48 hours

CHANGE OF MIND:
If you simply don't want the product:
- Contact us within 14 days of delivery
- Item must be unused, in original packaging
- Customer covers return shipping costs
- Refund issued upon receipt and inspection
- Returns must be authorized first via email

RETURN ADDRESS:
After receiving authorization via email at shopsuika.co@gmail.com, we will provide you with the appropriate return shipping address based on your location and product. Returns sent without prior authorization will not be processed.

NON-RETURNABLE ITEMS:
- Sale or discounted items
- Gift cards
- Items damaged due to misuse
- Items returned without prior contact and authorization
- Custom or personalized products

REFUND PROCESS:
- Refunds processed within 5-10 business days
- Refunded to original payment method
- You will receive email confirmation
- Bank processing may take additional 3-5 days

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD:
EU customers have the right to cancel orders within 14 days for any reason without justification. Item must be in the same condition received, unused, with original packaging.

EXCHANGES:
The fastest way to get what you want is to return the original item (after authorization) and place a new order for the desired item.

By making a purchase at SUIKA, you agree to the terms of this Return and Refund Policy.