FAQ
Frequently Asked Questions
Shipping
Q: How much is shipping?
A: Standard shipping is a flat $4.98 per order, no matter how many items you buy. Orders of $49 or more ship free.
Q: How long does shipping take?
A: We process orders in 1–4 business days. Standard delivery then takes 7–18 business days. You'll get a tracking number by email as soon as your order leaves the warehouse.
Q: Do you ship internationally?
A: Not yet — we currently ship within the United States only. International shipping is on the roadmap.
Q: Where do your orders ship from?
A: Both inside and outside the U.S. Part of our catalog ships from warehouses within the United States; the rest ships from our international fulfillment partners. Either way, you pay the same flat $4.98 — or free over $49 — and you never pay customs or import charges. Delivery runs 7–18 business days in both cases.
Q: My order arrived in two packages. Was I charged twice?
A: No. Shipping is charged once per order. If your items come from different warehouses, they may arrive separately, but you still only pay the single $4.98 rate.
Pricing & Fees
Q: Are there any hidden fees?
A: No. You pay the product price plus $4.98 standard shipping — or $0 shipping on orders over $49. That's it. No handling fees, no processing fees, no membership, no subscription.
Q: Will I be charged anything after checkout?
A: Never. The total you see at checkout is the final total. We do not bill you again after your order is placed, and we do not pass along any customs or import charges — if any exist, we absorb them.
Q: What about sales tax?
A: Sales tax is applied at checkout only where required by U.S. state law. If it applies to your order, you'll see the exact amount before you pay — never after.
Q: Are your prices marked up to fake a discount later?
A: No. Our prices are set directly from source cost. We don't inflate a "regular" price so we can pretend to discount it.
Orders
Q: How do I track my order?
A: You'll receive an email with tracking as soon as your order ships. You can also track it any time at shopsuika.com.
Q: Can I cancel or change my order?
A: Yes, if you contact us within 12 hours of placing it. After that, the order is usually already in processing and we may not be able to stop it. Email us as early as you can.
Payments
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay, and select cryptocurrencies for customers who prefer privacy-focused payments.
Q: Is my payment secure?
A: Yes. Payments are processed through Shopify Payments with 256-bit SSL encryption. Your card details are never stored on our servers.
Q: Which cryptocurrencies do you accept?
A: We support a selection of major cryptocurrencies. Email shopsuika.co@gmail.com and we'll walk you through completing a crypto payment.
Returns
Q: What is your return policy?
A: You have 30 days from delivery to request a return. The item needs to be unused and in its original packaging. Email shopsuika.co@gmail.com with your order number to start.
Q: Who pays for return shipping?
A: If the item is defective, damaged, or we shipped the wrong thing — we cover it. If you simply changed your mind, return shipping is on you.
Q: How long does a refund take?
A: Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the return. Your bank may take a few extra days to post it.
Products
Q: Where do your products come from?
A: We source from verified suppliers and review each product before it goes live. If we wouldn't run it in our own car or on our own desk, we don't list it.
Q: What if my item arrives damaged?
A: Email us within 7 days of delivery with photos. We'll replace it or refund you — your choice. In most cases you won't need to ship it back.
Support
Q: How do I reach a real person?
A: Email shopsuika.co@gmail.com. We reply within 24–48 hours, Monday through Friday — and we answer in English or Spanish.