FAQ

Frequently Asked Questions

Shipping

Q: How long does shipping take?
A: Orders are processed in 1-4 business days. Standard delivery takes 7-18 business days. You'll receive tracking information once your order ships.

Q: Do you offer free shipping?
A: Yes. Free shipping on all orders over $49.

Q: Do you ship internationally?
A: We currently ship within the United States only. International shipping is coming soon.

Orders

Q: How can I track my order?
A: Once your order ships, you'll receive an email with tracking information.

Q: Can I cancel or change my order?
A: Contact us within 12 hours of placing your order. After that, orders may already be in processing.

Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, Shop Pay, and select cryptocurrencies for customers who prefer privacy-focused payments.

Q: Is my payment secure?
A: Yes. All payments are processed with bank-level encryption. Crypto payments are handled through a secure third-party gateway.

Q: Which cryptocurrencies do you accept?
A: We currently support a selection of major cryptocurrencies. Contact us at shopsuika.co@gmail.com for details or to complete a crypto payment.

Returns

Q: What is your return policy?
A: We offer a 30-day return policy. Contact us at shopsuika.co@gmail.com to start a return.

Q: Who pays for return shipping?
A: For defective or damaged items: we cover it. For change of mind: customer pays.

Products

Q: Are products authentic?
A: Yes. All products are sourced from verified suppliers and quality-checked before listing.

Q: What if my item arrives damaged?
A: Contact us within 7 days of delivery with photos. We'll refund or replace — no hassle.

Contact

Q: How do I contact support?
A: Email shopsuika.co@gmail.com — we respond within 24-48 hours, Monday through Friday.